ࡱ> y 6SbjbjEE BG'' 1u }}}84$2ibh#######%(@#u}R|@RR#--q$!!!R-8}#!R#!!r"#Te# {,Yv##$0$#((#(}#TRR!RRRRR##:!jRRR$RRRR(RRRRRRRRR :  Complaint Against a BVRLA Member If you have a complaint against a BVRLA Member you must follow that Members complaint procedure before contacting us. So that we can investigate your complaint speedily and efficiently please fill in the form below and submit it to the BVRLA. Pressing Tab will take you to the next field. Your Details (This should be the details of the person who signed the agreement) Surname FORMTEXT      Title FORMTEXT      First Name FORMTEXT      Address for Correspondence FORMTEXT      Daytime Phone Number/ Mobile Number FORMTEXT      E-mail Address FORMTEXT       Details of the Member you are complaining about Members Name FORMTEXT      Branch/Head Office Address FORMTEXT      Agreement or Reservation number or other reference FORMTEXT       DayMonthYearWhen did the problem you are complaining about happen? FORMTEXT       FORMTEXT       FORMTEXT      When did you first complain to the Member? FORMTEXT       FORMTEXT       FORMTEXT       Please click on the boxes to select YESNO Have there been any court proceedings relating to your complaint or are any court proceedings pending? FORMCHECKBOX  FORMCHECKBOX Have you contacted any ombudsman or other complaints body about your complaint?* FORMCHECKBOX  FORMCHECKBOX  *If you have answered YES to the above question please give details below  FORMTEXT       Please sum up your complaint for us here  FORMTEXT       Please tell us more about your complaint Please use this page to list the main points of your complaint. Attach copies of relevant correspondence that will assist in setting out the points of your complaint. If you need more space, please continue on a separate piece of paper and attach it to this form. FORMTEXT       How would you like the Member you are complaining about to put the matter right for you?  FORMTEXT       Your permission for us to go ahead I would like the British Vehicle Rental and Leasing Association to consider my complaint. I understand that: In the first instance you will try and resolve the complaint through an informal conciliation procedure, where the BVRLA will request information from the Member involved with regards to my complaint and, based on my information and the information from the Member, will comment on the validity of my complaint. (This normally results in the complaint being resolved.) If either party is not happy with the outcome of informal conciliation, a formal conciliation procedure can be invoked whereby an independent committee of Rental or Leasing Members will review the complaint and report their findings. To help prevention of similar complaints in the future you may publish examples of where things can go wrong, based on real cases, but without mentioning the identity of anyone involved.  FORMTEXT #$   0 2 4 > @ D F \ ^ r t v . 0 D F H R T V X v x дڧдښдڍдڀдjhH5UjhH5UjhH5UjvhH5UjhH5UmHnHujhH5UjhH5U hH5 hHCJhHhHmHnHujhHUmHnHu/#$H I   B D $If$a$D F \ WQQ$Ifkd$$Iflr0fc#&6(v04 la $Ifnkda$$Ifl00f&6e!04 la . V $Ifnkdx$$Ifl00 & 04 laV X v $Ifnkd$$Ifl\00 & 04 la  4 6 8 B D | ~   & ( * 4 6  24BѾɰѦћɰѐɰхzoj? hHUj hHUjS hHUjchHUjLhHUjhH0JUjhHUmHnHuj5hHUjhHUhH hH5jhH5UmHnHujhH5Uj$hH5U+    F $Ifnkd$$Ifl]00 & 04 laF H $Ifqkd$$Ifl4N0 & 04 laof4  8 $Ifqkd$$Ifl40 & 04 laof48 : < > F R \ ||| $$Ifa$$Ifqkd$$Ifl40 & 04 laof4\ ^ DgaXXX $$Ifa$$Ifkdx $$Ifl4j\0bp#2ZZZ04 laf4DFgaXXX $$Ifa$$Ifkd $$Ifl4\0bp#2ZZZ04 laf4Bft"#$%34567EFG  bdfjhHUmHnHujhHUjhHUj1hHUjhHUjhHUjhH0JU hH5j| hHUj hHUj hHUjhHUhH2fntgee_VV $$Ifa$$Ifkd $$Ifl4\0bp#2ZZZ04 laf4tv$6Hztkk $$Ifa$$Ifkd$$Ifl4jF<?$*r0    4 la~f4HIztkk $$Ifa$$Ifkdz$$Ifl4F<?$*r0    4 la~f4zttt$Ifkd$$Ifl4F<?$`*``r0    4 la~f4zxxr$Ifkd$$Ifl4 F<?$ *  r0    4 la~f4d?=[kd$$Ifl$$04 lal$If[kd$$Ifl|$|$04 lalfz|~":J J JZJ\JpJrJtJ~JJJ(K*K,KzjhH>*Uh jhH>*UhmHnHuUjhH>*Uh hH>*hjhH>*Uh hHhjhHUj hHU hH5jhHUmHnHujhHUjhHUhH.f4 $$If[kd$$Ifl'!$k$04 la$If "$?[kd$$Ifl8%%04 lao$If[kd$$Ifl!$k$04 la%&JJJJJJ(K,KRKKKKKKLLLL & F     ____________________________________  FORMTEXT      __________________ Signature Date Please return this completed form to:  Karen Smith Legal Services Administrator BVRLA River Lodge Badminton Court Amersham, Bucks HP7 0DD E-mail:  HYPERLINK "mailto:karen@bvrla.co.uk" karen@bvrla.co.uk Fax: 01494 434499  Please note the BVRLA has no jurisdiction to deal with complaints against vehicle rentals or leases outside the UK. Only Rental or Leasing Members operating within the UK are subject to our Code of Conduct and we are therefore unable to invoke our full conciliation service for such complaints. Nevertheless, where reservations are made with UK Members, we would wherever possible, assist UK nationals, and would expect Member companies to offer their comment or observation on the experience abroad.  If your complaint has gone to court proceedings stage it has gone beyond any jurisdiction the BVRLA has and we will be unable to assist you further.     BVRLA Complaint Form  PAGE 2 Have you& (Included everything you want to tell us about your complaint? (Enclosed copies of relevant documents? ,KBKPKRKpKKKL L"LHLfLnLpLrLLLLLLLLLLPPQQQQQQQQQR0Rɾɬџɔ݉~ttphphphphpjhUhjhH0JUhK`ah#mH sH hK`ahHmH sH hK`ah& mHsHh hK`a0JmHsH#jh hK`aUmHsHhK`ahK`amHsHhK`amHsHjhK`aUmHsHhK`ahHmHsHhVFhHmHsH hH5hHhK`a$LPPQQQQQQQQQRFRHRJR^R`RRR0S2S4S6S ^`0R2R>R@RBRDRHRJR^R`RbRRR4S6ShK`ahHmH sH  jahHCJ hH5hhHh 0JmHnHu hH0JjhH0JU4PP&P . A!n"n#n$n% F~Yn1Vl0JFIFHHAdobe_Photoshop2.5:HHAdobed     k!1AQ"aq 2B# Rb3$rC4%DSc&s5T'dt6EFVU(eufv7GWgw8HXhx)9IYiy*:JZjz  c!1AQaq"2BR#br3CS$ 4% cDs5&6T'EdtU7()󄔤euFVfvGWgw8HXhx9IYiy*:JZjzC ?][WV㫫qոuun:][WV㫫qոuun:[ǜ;mLtEtH0HK#\X\rJ}(JH0ERѺQ2fp:jaM2 P>x_.ᚚ-J;-5֝VZv4YAZR!*8GwUaO̡a&1qǚ(L6㖑eB"0!WrV_{yjmV۷w{P&h3QZ!0g}MqύIva o͛?qBhF}nw._ kdN8XFְgӋP26(ǤY{ON+M:km@/c82Zb|am{؝Göi &WIwL}AHZ[)t˩u d3,Ҋז%@RUb 5g4,[\ҺSA ku4ME9.,%ZKZ@|ΰf`H#+0~Brx-2僥obS(`H({{Q_-)?3ws3:S]]Q7#;gk{χQS>:G6ƹFN@f%ݚXi)J7 'm[uG$Yeb(gRPĄD@6旿;W,?r8t{M_%$3xwt;ϗ*_g4,-SA sxָ[,9 ,%ZK\mͤ0A 8 MbgeJ)L "ղ HP$@Oл-ms7`.9t2(4w_ _8wڴٴn6}wi^^c z2f/65WŝMn0˚ESXxbg¯Ҁ Fb?lE*9kNgsdOھި+77䮃dcHDoʷ]$F4zrRw=rwe sa–v?>G˴j~!x`.'Ed{Z208/h;*x 8 ms\ZTIʕJI%P)Ak)(hJ=cu"%ACT񺻂u4&w+g{$;x&6B(`-eټISEkVԳ~MKH&-75 k!;p>!A”ĈB؋ ӓy?5VSS*l8=jA \tD(&*He~%m{/&Eoy]wwnv&*xտ1 C9{ZkeG1᥄CkJ,#| Ì!ি/'8*QNh`Il=B"з;ܱo08vn9ñU'|kXZ\KĄCD0!J1!qVg2aNԺ[e!01!HSeÂGK E\q7[;ψ*:iU,T͠W>,y+iR: "' l1?\mLՇma.w,X#ƂbDL3Q.jk,(g62U]]LsjLS{#3Xq$o*PhQ 7Qs \*KhiAƛC[B")1rﳗgP^p gUpy smqasKIBZ (W.hQRa ,ZQ2%\Fja. Fx=Iuun:][WV㫫qոuun:][WV㫨(,\-|/nvGUURA$k#ksZ^ZT 1$#&B>'*Á9ZBPH H#DR7x(-;>?OJO~&#\Δ'ן#OEδcЫj+OˣfkeieMF絧cmVi}:BUј$q  _~Icyhin9iFT*#_buxw/ g=dbuxѽO]'{"._[!%{޻Ou(D]oCKF?w?;Q'ӯm;z=xwO[Yv*_y w/ {G잷"UN^7 Y=*9kqqg=-I>3~6m͟hmrWx<{-{ 썴zk+fF=Ӡd! 4L2慑T'ן#߬h ZB_-UUG=tSuҞG$Ҳ8 =kp]m:0"L-Jy)$6^|œeo *!.@CR($ r?NjW^ ‚S'~ZF 1{tG-y^s|oY8v՟ ٿcESC|Y.PT#t`L#@X֗twķyKo6Xf˝"0#)St[WV㫫qոuun:][WV㫫][WV㫫qոuun:]\Ϗ`CRH$h8 * >@c+s'c%qia׃0Gj6^AP0{tκkd,bY !9A BBғEd ;)ѵX¼o*\P#f/APcvD5-)adKk6G2:3G7/3!E6'(S]]V㫫qrgۛCr[]&)*a6+ k﬒1jZIQ-)ĺ`& *#0I΍lKd9I)Fg K IT; Ƶ}̊u\$!mTgVKK.ra#h@&"trHnv^RMF`֔erE`SـQ~K~_ܙ޻?ҢJϊwR(߱pZ~r:#{d1mk׺GxNe0\"1OrG_pW-fözz -n_.jMw3gK]]LkʚX%Lc+\7 .RHA/|w'|/}[#7|sfӷ]\&!ݩ ޤw_llTXWy-LMf;H/php b+}[/wԑwww;679Bff19eb~@/4yŰyug{_# s%9aр]̮x+O[Mg{{oQv`"k*oI`)u|MHw4e\#F0)Cuun:][WV㫫qոuun:][WV㫨|(/rܸK./qSIUõO$s^css\X\ƒP KN?$wa"YA8j&D+*aY]B\HP@ #ӣ˿WonW[yU3"u9% ZV ;G8*"Ij^WS96q{`ҕ|SE!/dDyT|aNgjXҒY «Nw͕-0l]IN_m悎`tIJO;] _7K>ymInihlCn6,0y[p&=3]iƽU5RY2B߆c&s\sB-y^s|oY8v՟ ٿcESCl!+=u Ti|gMKw޴el#087@Uuun:][][WV㫫qոn9'f:I$6 HMY$TqJ\@c q$FmF*0H4ҜԺa8Ϥ8L Jsei', LRJ>{srUM_  䮑񆊙'*Á9ZBPH H#DW3uG'Wqu-s覥)$۳xt͞s40~s I{%8BB;ʒ8cDEV-{SʡM> P !PIh~ 7rz ۏ\[ #碆)c%'ʠ^.FTYbD;*Rl6`;Dlw/S7\qtYZ*BCRmR}ҙ!*>Js2|_0:/6N ^ڶG'o۷UͧowۼSS\&!ݩ ޤw_ll{TXWy-LMf;H/php c\گTZ^*/^׹EeQ|D @s3kv5sx!>@w.]im2]Vi9PZGz\H.RHRD&&-g[WV㫫qոuun:|In\%|E'u4\;k9ּTFKas+aŤE)Q oZN%\FV]œ.j)$H$B wY6~Rpc S5|Pџ;ÿ륟ޅ\aOՔ584&6G>gcB1WT%^0 HmA5͝&s)BJKP'*)GrR l8]͛0)]#?W5?F 29f;w?j DQb|~aEprSӶ\s\] # 0ip.h%t~3((óI0xh[/׋ػ)PNh`-䶒mJڿg I1OGR?wK?e^᚛rߊlj.+Vzzh7|D7sօ!\@'P]z]Ԥ^Ji"GyqI.9[m@%*$LpW[WV㫫qոuun:][WV㫨U{Y=n*ZIC8 Wm4 AETR2i%m%*JRT$DQEۑİq&*nZH+ÛFFIEܸ5Km*#Fx{ !D)qD e6)~Z;@e&f105.s-I)Se}%$)zO7'uqw縖6 ݿsvhw>t{wG ` `|"qEVVYW3K\ò҉t$%E -±1dh[EMKKCcc@kƀajii!$, uzy̭Kqj*RJ(ĩDĒI$bMbn:][WV㫫qոuun:ӎx+3Sz+ EE}:zh7|9n繭 B3#0Ԫ -)H-&f;LOaǞ\rT)In˜|QIUg]K\)x>I63gM,!>)s\+Jw^q qNNbr m>wՋ^TrSaaOc$.%+m9`BTysqƵ}zu\滌*!7u,gRVCJwΪ"N]#aY&"r2oN7x(؊BQ#3vHRWf'B_;jH{ͻρdl{sڛ٭YNCX/ߐ&=ql w-˫<#ނ!e˙/1 f\'i׭WQ.Uo 8h竞8D809 .T~uEj0H$|lq{ ӬVivʲ: dH1'aG-^нo򣈩T9EHdsZCf#s^B4ym-ͨATxF> Bи!fUI*TH&3( h` \8--k#ҶA+ÚMNy.1U2V!z1ꅗvZeC#L()($A$DGKwSE\q֫3ψʘ,S1FḀ(,԰yiz # F~eexC*\AF+KD6=m9.\uT6&<G+elosT57%io sd660<`a2kA岴`K'*0TXT 0%!i$XÑX*x 0=OHwQK 8[i+J*7oWjTn{7ZxFCFțhܮW4 ҖG*TONR<6Sbuaeau9ieatpS]yaC=U'ygocwUO,2dvpcF`"Y$J $a9K.QYB%4 M-ʡA_bC /џ4(k??JZ;p][+fmܩ%pYHDoʐ&QNy鉞9;V\͗:#B0R ][WV㫫qոuun:]Md^'\\<5UU: 'GIKI$Wn`s+\%DĒI I1d('aԥ)HJ@X`un Q8#yj$m O_#LXƵִ\8#+2$, we.}c9&oQJ ajQ*QI4?Gc-E;oq%JY맠g-!&D!s. N,PDpND&CŤ ЕH (Pҕ\Yb~4-H.hZw;[$En ^bxph 1A'x- p,BAJWourp\1q\!bu/("i`ĐC ]qE5/_M+*؄S{sf$mx-.NLfT "1JNe7Fu/Y_HgjF2$00{6>(៺ue(00# %Rkqոuun:][WSk/iWpGIn|z5wuĺ"k_#`c4{& VV#PO`&1)6DAPMn3%jQ*p& y=bi +RkUB5ݷ~ʟ_pD0#j8Xݸƍ%=ي>vx @ڕ@elynAܰ9@d0J+R 93 <+iWW][4 ޸C`Qw_z ll,kkB /5*JR/$I(S(q-j*0JA&`,ysK\Tq-FT 6BUG6T|aiqbg„ըZm @B&7$凪d lf2ͬQhyiEaF #:y|^YrVOqgGI=L8H$ĒI$\uEk$m$;IҕfEKK!(m JRR@% @ =n:]] oQidຉڮ'Ų(7J׾sXd*&KiYuI-mp!lavcaM}4{ ʨ%(B TfaNF0T*p|`<* }ԼE{gb׀۵`k;qȄL@}9D +Nh,*riip,) !7ݴDDm4HQ)CoWku[K|ay杴՗z:7ÙKw'%Mǿ]y.j7nr۴n3N젪;پ<6׮V wF0cZrF$ !&7enwUe4TtҫY {AYh!qYH%|WMCwšNY#DNR0來e1L-RbF#h6BSmzs ts r%Qy  |ݪy/e[55yo y[==L߲Xk۹sJ$Dì˴ BA, F)ƥ'b2fmZ"( ◸n:][WV㫫qոuun:][WV㫫qոuun:][WV㫫qոuun:^e|~_/9UdڎK^n_zv*vkI%!b)\aN ={w-L+<#ސ!eÙ/1 f9s_[~"b夦뷻EGnnPv)Xʮ-0 kc,wrF;_6~4l2B9!Ǽ.e$oneu[%1+To15\~V#q|:FYG yej%J iC~ɭB]H.ҽyI73;Z8Tj\ 2Gy4J kC26=qY|]S3*G !YV-f|MmqP9PI HRԔ o@gV}Tu8rL kf *9wM1_M9 E( a0Wa jl%مG:BDHmðQ)$.\'i׭WV㫩SIsoüIya{\Enw?C _#͍s&1'C2j;"v"Lh Qj|'H+f[a"BJ^R-P9RMz;oND|?sOxY͂~Ddn086ɋ˧彛"*0l *淭-ac9y*" Y  &2MÉZ[WV㫫qոuun:]L/h/bNO'G ]Z*iIM#aiƊ1KUx\C$Gъo$Ml0u$uWv{~ y.$%Baa*H<7ؼ܇{ٮ(ꤢ2ͧ1Zfukccq4ݦx_d@" 9c#4z5ΦmQr]AI 37hlK%jRAP: {){g}O|UC1h:Z*jZmԾĬ{g{KM{w1iB8R1HJ:̻IP$nO^jljYrx)8+f}աP!B)R0 a){I㫫qոuun:][WV㫫qոuun:][WV㫫qոuun:][WV㫫qոuun:][WV㫫qԌ7gnD p xwdѲld)s ZZarM4""Do `JM7qN.A !+($G=$A._)*.ws"Ql,Է !! HJIJ@R4WV㫫qոuun:][WV㫫qոuun:][WV㫫qոuun:][WV㫫qոuun:][WV㫫qոuun:][WR fRv%Ã8Ԓ)a!6ꖂ# \=c\*_Tbaa( AVhkh Ycw#jAfLFd*" RCğsy١t^^{lo]{@k*XK\di0b]gMJjy6$VFbt!+Ou¸oiqոt{vU^ٽl e~;CkF{s/f['(фm*! ^L<0"#B^rN|Km%*q% *R R[J?A|' G@k23,,{CX cX֍ppdJ1DbII'`\c8&R_}@(ʐ JR7%)JDIQ*RI+<n:][lZv ˇ8SᨡO>K e$iv( IU:P@&7`BɗAqQ?/8eؚփ9cr-oe [5?w,nWZ3ocv&<'u|S~f2ylw׾Gε^ojӏY-ֻؚ7+_-Oqp7߻^:|ryZ|$^7x'hr~JG|;p'8x?MJڻux7y0ot9#t&kƴzFaKy0N!`6/jzCsfvlNa}w]l{>YjMfj]!J*5aHo|?!gmq7__?%GL~>[?,N;/쟒Ƙ"|"'-O~Y[fw__?%w1DE8#B+YjE5i颩c#t=ldqi;\BeWRxzjT8PA)Wuun:][7:;Oio ?ڎc;Tf~=_O[kP& *xֶt}e ҉me ,ң^]#೮$(6zH4YX ǜ(K,wE=?:~Zr~J/ #v;)|g-Ky?c"?-wr~J/ #v;)|g-[~GߚkE`K]_wR-D7H򲺖 h!cUkMg[IQlOje`1-a!Js %Cr$b%@^]A$+Oq{U% $wF\ָ9,'ܗYHQIYe{- ,2W 2R$"7}` V㫫qk߾wW|w؟v'}_u^{|Fs\02o/f!oIO|CSO l_˕ʲ{<5UU:IgG=q%$I$59IQ1$I7v^ʳ"%6))JR  AqJ][c~@][S|禣}wccҵ=dtF\ 3[)$BT 6@N^rz뷱}Bޘh,I%*X RR%KxZ]*][WV㫩؏onZP6xc-8oԟ 2Nhd)D\Zw) efݓY[*"g]BNWDk;}VJew}eǨ k|lnhLjYJT6'gpvWG|z3ߙ}@q-—x.u6ʽTnDqzfG1OcG ,DiuqI[S+(UTtw#SVK WqoU6ndB KC#65ϒG]$ky m DOc.>='_%gy[X|ß|{#O2J&}|ȼG<;=q,^?*Y[ [h*e{flStn|ohpK m<3j  }MmJbJz!"Կ/W\P=ig0|8ey% 8؜)%XdF1İFgAZ;+߰o%'9/G]>i)>p(89Uœ%CbfK+) 6Z*d(2gݭ2(&3&pHL`m<{ 17&'VB7 xx*Ɣs+,_x8:ImLH񿼐S:69],G)iF V7{GT[/ ^"sk" n FSIMw#_i C]kKZmͅ0E(UڑG^a1C5uun:][/ƃ[j Xp]+l&ʦOjcPSI#$vd2:*Vd`A,vͧ#î’8׍;"B>K?$%s_U\ +KEEn1_&)]8cmLR%E$:,0Ҁbo `j2&s1&mwPțʒl&q.8W:R|@;;Ka.33o%%*0B;/X\H)&¸kB]KK`-C/w&߹ܻMe{}InM.4;ե1$MHzis_3?6"WCWU̞Xs/;osv%A3Y#7paBAhTJBrhw'\K=8WM_ iH],cZN洐&eW8k(qMxW?/o?56l_u}'[128u-Ѹ9lr1sclON鶜Le*I H>k.Bغ`#^Ҝ_xv델ZZd9k^4#el,P]HZ Aq,Uڗ?pUq(xƪ)=\]J YDtPTn5|C$Oܭb eFk/%117l;+6󊅩;MzkȾR@Qi_xZ%+X2Qԑ~rk渵%L3B-,+g]ˌ-$So*uu};~%oZ|㿶Gqwws+-Wz1;ݛN@j'{˜y)o8J2KW:uun:][WWݺ?Dc@sC|Ο+x:K{ؙss$K5,,}Sݵ{Hԝhim( ] Ӻf0jZWy!+.=@vw2-v_m4Ϣ=QZ]k)YrMζh; YBŴCKܼ'ݿ|q5ﻏ*'ww[wv]D05ߴ "="#K +o M.+qոuun:5r?0ʪX$vKi) . J-k e1j"%*eRw ggAAR<L EB=**]Ncnʼk7 ,|w hmtPtc#s_e߸ `x;%0P$$ ɇFDcH^c.[`/㓉ϒ mN8%]jQJKiZUޯ.N!?2C7ca"{?{^Q'|o_|~OWj]{[WV㫫W' O?r[W<lheӣzB㫫qոuun:]_!:>pq/<~k\] 潱k#==ࢍ 2!š ɴA}4Yrad,QZ:;8pշyp}(m~}|=AnHFl=1>P90g𕡺uu5={v~dZ>\h*)Y[hc\!D[ݵ湮|RHd7rIFxx}_a(XB{`vp^xcU-Wn6U\hG%ƚ)\)s#?;ck\W(t{oWR9.)aU{#w`'m㮜j7weckekqvo|Dv6cKX߼=Ɣ;(&?k|'(^7~f]?7yw zMs?Z>&$vwd :2̳n$DHB΍jcpndCqv/.zxfxwsnw|n߽;ľj-6nQyk\o=}J*uun:][4IE]9[bRloҺh#{SnđIC(M$[o5Q}]544۝CS+c{|pG NNʍƐr+{3_WjV5\AQK%ׅo5=IL%s$F_YHvb{ <+9 l#I9C(["Nײ?;^;*68|Ta@IY2TfԲYLoMݷa᷅ `TY;m;|ގ5](~|nR~PmuW{;POŲGw+Tb=H7ccd'ֻ4-'uCϳ_$ri[/+m%-8fl~3eM:v|uD*:G1/xa_[ڢDo-X?lqոuun:][o8wiÜ%ۺE$h .i&3Lwqlm×Ix[>Q]'u4񗊅<Juu}vO&Ék~>+n]jeRTK,HZ @H<;Խ٫}o mҵdYm5 *jdpǸ)B8k{+ f-,I$RZ: w,Zcj*PbRv#8wYJk0ڛKA8Cqlm$$|6ڥ}l8IŹC9DC,4]j.8@+ X%Ḱm)M~Aw\9py2r'^Od6a%uJKbn3)?:""J]Tg )4;Nn:]^yIϞ<!q Ge;k)2.0m  362f[dNˇQzS]O U-%gu YR tTV㫫qոuun: vzq ?خA_ }LTŽ=.@\bFZ/z*,6pN(%~%ޯWU=m}}gS[S3̒4%I#\89ĒI8uҐ)IQ5 ye=-EUmn c{׺ڋ3I{{A[dZ$ sm:uC|<K =t>kG+qո%syU=-{.-cd56J*{UKc;E#*c-.kKCYi't|&#HAaɅ +p'DK:9?V^Ȝu㉸›ꡑ4Z(!Ѵ0+K *qոuu(ᫍqY&d4Tа,JqskZ $%d%"$ 7W ?{mq3UU\9A\^k=ўvC#سT6'LHabE/8Bseҽ:>zM>Yi.2KEUU<1# yTG[_( TWpzЮ+W@gB&O?wUEKkŖ3;iCmR 4 HdP7&:FGP4@;mxmWyO#yI߬K{kpQI%PSM!$rm<X B[yd@¾pҲ][ L]:ҿWWP w/i1w#<c\Q3J:R+pq/->TYh \a?q}[^d&Z ^ ȚKݹhqk=Nf>$0^.x of0<.GPvq5Ç/p=.c:F$kcsCKY8 I <<}AmWنZ㫫qոuun:]^i~Ő'v%rx<ߥuF:s#'C+;1Q1=ΚI`y}+`eeW &-+ѷjߙ};@p->⸏tMSwDrHzxæFL{F.&DjuwpISMS8_x#n6[պxUOE_AtT|rFp F%JRLAR`o8bF{8jge%ƖUtWi&d[]|l30TE(k9)Y"C+0 a>]zWV㫩g_~U&UOVZd}. T?{vc5<(FrBo";"£erSa d)*tlR,NUEV+R~xUwbhW] w-xJ>F* %:g>;;5tnd31-_` s=S-[6mPBT YHe4򛟛1JrQN$OalZTj[5vj'dR[3-kY%bSqpJm P5 c5°|]2ɂGϭkqm;cuv,ChiʄDIR(p#I:uu[bRv#wWJ.k%0=K6M pl }A/ܽbP'ѷ'Ź[ C9\̓:ߕi-($ؤ)hW's۲/0*8{s۞犎<1ZIZٙVplcՃ^\ox4-0>P;ESDkR f%mwDIATVR)IqY㫫~R]읇^%Wgѱ}jI#!J, 7,4nN6=ӀCa*"Aa S wp;*-@ZTq I^T@KN'Qܭ\m"ASd{H-p$A1-R H"AjU-2!(IP)RT 6uun:]\QCWu6-Զf%;l0WRInuY!XZcl`aDq';u@<7_(Xq#C_e۪TT_5MmL 10$pkZ\$ P@*Q [pW&yiüT_v [(,NI~A}|sQ\ISbI4BBR[k 3+x2%TTg5=Q1jǿxfRYS%> jðWqGoWUw3橭IfW$.sKI$:IH@ H$@q}{;WxrjJZ^-Ar:_!X%eDttb~H[X+p]p4cJ z pF.ZN0;}䇿MC=,}qܗnkC#˃X(FA1RH B|k,*/?3WK'~Px>򺾯⥶K]UNW80B႘}쳩b}7qW*0ƾȰRַ][WWߥ^W;;68촕'柉ɾ)$1fRYTʮM߷`᷅Rm=<5akۛr/q:Yjc/R,БgvýW726T :͔&aĶ6w#KٯK / Ҷn#0KKKGϒGI#$sˎym @ U:|w887,K//l\35IeΜOs1X69h7$tI>{)+`ם8{;2͚[t-|%kٶYo1rਊ2Aݲu)dBIe(so-/WGR][+5'qhFWTP-z=+\_6=/3|Gw==Lw;O;m Q;ɔP}'<;>m};aJuun:][WQ3\qÜ)l]j%Z*8_;ޣ~YcTCJ;0YOX <Jpp'6(*x0 k4ziln/2545іĸ1!SRX-A~3[Hs/n2MOh{o7hpP]f#5R\~h"-Ls\,0>Tzboe\4J֘%@2Z(eteEjOv9]ƼƠ)'q<ԌRFȥ۟28slO|t9&5:&X"C1cf$=͞\r7o&ma9R\.,|#J@JhIFF{}+nv~/s/|PI _8ys{76 0+{D;j%7&mP3Ԯbj`wɪ#d'8ynE ʴ-.]5xV[WV㫫]InprK8*~NK4"dton,nlK\x);!/4Ym+IE FCwSFu8 2vaB堔,) ̒+˞_̾nЍN%{?u)4K#}hk{\g0*[.U;M`,oFqں_ŗo4{ME KٔJv^{qq-Vz拻 <0ocdfk^s\idFgݕYi)*#muf)%K"s}\rڒ*I$A/Whu˳;H?yk%pU5:+杦$gu671l&줓Z/W'',ăpKn IiIm c2Ok__ A-e`Z!{DUp9пtO %Y&#ۅc!U`IlPl< " ל@cT5.!И@ RIIQHq)Huun:]^7~:>ɮ]5ӈ~uݿ{vw)Պ.]qܐ!c.4!czғ_!O<~o<ݧ }lEQui/cvlecp ,:飘z||jXV㫩 #g|d}8ro'l+!~<䨨tpM19bf%ܙ^FIq6Tn:Sd_2;8l^[p]Uʢey*ؘE#;VZ;ޯ}bw6܀N0RNm*pdy'GBuf|/s7YfZmsd {-9Ba5'(ג6w &LejsB;L_kN_̞0#;Mίc|T7O}$60`wwQdm-"!oJ0Wy4^:>-^]ͯ~4uݿ{vw)Չ}PZmܢ!# -h#zkmǜSpqe5UCKNch;=H͉@NEl2U l7n4Ӹd-:1)ٰա, CHYRJ)Ē"&~b={qP/wyk$AWOpqA^ȟdw_ފv[5=i7!r ѵWOLLrBzߜ(S\jAA%)p 9;f$㫫qոuun:][WR3ݝ"-qV(8*uޙOFʖy{[x-kkH#=Jbi4V @x u)4ޱ4{ :,KDV H"~A4IeQ\ 4oLa&dzɾ\ØõFrUH$!IPm\!mWɞTk)pnVRiژeƊԸ0W*͑ hOc*,!]ɟ?aaY MStR:h.SU45VSFٜDc91w5yaS)M(A";`S/3=T\5 ζT)%2@`*Iy%]G˾ѽ{\yüQqTK÷JJのk dR9h.!p a[-IΨ]֠#$|6[L^1udLtԻeYBeTA! @&; ,zui[\/̖6U}//x>I_l)Wz+%1FdZI$J8-]J%Jm&q3< Я-u?'uan';k=M_QVwR hO  iFb[S2ՙ /O vE#?:Z3Ͽ|yPZo\R2&F6)|i!XpkK$kd-1QxÂgEs2y̾sqo\]xjڮ6y<|qF4dm`Zs(kymV:Z+Uӊ-CUw%J*=CKWRwk7=HI<# y F>Qߣ+Mύ*8׆{XWS\䤤@Y~϶$}5u9=K (^$OY SV]|`lҎOa1TBD|'(^][Ery睖=-=U {.{c4J{KAc{E#cd-sKfuM\X඾Ip>]_^%pp<~TZ`_#M1碑ѕ15%Z,:=4Xr]nѪuuxY2.%>m[;6⪎Ô^8;ƤESAG;] K㤃&$f ZZr(3K\O]i=&\5Un/̓jU|ᚪkNJh-їH9%l=\_c]%CSɴ_ 6'~ۯݳm3NȿmK uu31xk;Rx?*GRHx JDs\$͏kIC DAP|˝KX0 t~*EV㫫/3kM/ 8g~npGRF.bI*+䑮pG:M..(Iy*01FͻM-K4U7Y%?_GOSg-EbЋ{Juun:][WV㫫qո][WV㫫qոuun:]H.4MSz.[[E}EQS>66oHmcZФ@ 0!4)FPNIVaS`ȓIYDr *0JT$ I&K;J;m uTԴ18)64h&6ZHB  )554˙ZT()JQR$I$ěM||DGӝ\iUmyE]lۨj#IE#k=.`k Z1m11&4s}jE{y:&Ýݸ^*Ie/4 h06 kx\jK&%&l.(6d(w iLLl=m>Kf??yPŒ~Z"O낫mVeuWs^8jtd{OWLw ķkoPN@4*YB$qƸ?8iuU|.$ I*KpaHDEGq|U+'YÊ}U"ʣ~G8_x#n6[պxUOE_AtT|rFp FPX I4AI}L̺^03{]wG12h*#:wI n "~]du ?{m]Vʳ kOq௚g댖bWRu&R{9]i{Kbs3{\1J 6 d`.㫩 !٧|op?xQMw[;v܉iw{P#@àƣu |Ra֤=n:EK̿,vZ)bq۟H׉&W:r:A=Vm`\ uA$Ta *HkХs ? |3K-K\9A\X[tT=ўT6'E4SHK0w3ϥvn^n`K4WgO_!'ߊ`X=ziYPWm?'lkGq]yiA,$46@ZgD\C\8rs1)$yum {}1%^ss/x?>+YTq|Umd̂پG*qĴ"zY +PJo&?G[15qURZ[],s2yԾ8^ 4M<4&>GƹrEDG2q`Z㫫ߐ۲W gs~8c44Ք ai\PIJcԛe 0Z>Zl8k݇{%vlKgPmh+n;$H*gISS:A}+=FӊpꡦXn\AN Tո/88k*^}ޮUTR}ӇsXML ËZ!4^i#(r't<6WFF㫫o%ſO/9w?\3aϼ;ݵSsKS0~݄3(twHJ7<5%n:][WWΏQ|k@v<1pNWUS_J$uw32@ږI!`4!sjMS&kKv@2׌,vwIZk_tOs?_r7ARVw2ɾhwKcK n /Kx#->}Wấmn:3AΏ70Exz'ZN($8*qZj tcHF X֗)  ʺ_e*$"@m \ zm=E^2xN}|X|)xm*D#S7kZX\vm!m.GP=&"JӰ^)CiQ3=i9A7 W'*`Ow)l&ɣd}:9>cXޞ2vxo6IVksM-5۵kZnpx:Q[~Gc|pdq>R38 %S,pm:w /o O[WW_MsÑMp͊SH i)467L@X\\ێl$Ii`>0JC\y?ļzXy{bn MM-Mlpt{N!ō5.䔓e aH*l= Uj]vG8۝Eׅ }\݀8K8'oUC奞/Hc|.w;WSȱ6/ۣ PK2WmuugdX;O~Οg-Ky?c"?-wr~JmcO{"sS,q/Mt&e4U5Dcqk!gXy)oNvEwE|a}Izuu}#5X*lqb7F1SWGSfk6F@49@q)^G\BFx[WV㫫qոuun:][WV㫫qոuun:][ %nxr_ :a~86n3J'zS$Cj 9#28cd:ğGG2K|aĤ*%  ,8x~khkc9{_ .-c4o:mN*|AqAa_k|/55nmԶ= * \,#645h k@0)EdF$u+5uuya_aX|x巊NC[UIqn8985]0ڌ aH>4Jvz_;[n3瑖[TWٸ9(.%x=m q5qå'T7C`}4s@ramK uun:PHk>s뤴۩mtpkBȣ}M]SS1kIIdw|sKIq5HIb@$fW\Qj#^3u~b_U\Em5øOWExQK SX#\DgpFw LidW4a cz~Oƽ|ȸkؗԗZNd5-M(${ Lc}dq:̔T͎ܽk#ܘ¤ $vEݲCSBUc7}__(\|;5E]΂j#k&dGHF=5U8qq- FI$A)^ᯗWb^ #)e[~7C nʐ$@cwJ(IfM8 OR\K4oO]Tb][V:>o<æ[l3j6㠎 (童2D y>^kv4*^Ot )0\`9Ȍ=D\<9=ge gxg<ésqmWنZ㫫qb[kRR<SF׊*nSN^Xck-0`ps.shbK.9i4\J6 +)-NO2kQޫ窊jER2GB`ldqi;\B2ғā風aPGiU_3?6#WCxWW$?MWCWFF̯a㙟I^Q]^[_3?6; _ң_(~%%oVEU=}SES r4OZ54PR`o8b>G|_)nD_>xf;RhlbwC~۽ͦ.s8c|6KבxR=vG'S[5W;){$[t[\G{UU{۞Zi9$HP 0r&PNHW?|w.o ,%gs!ۄ{*&Pw<[;Hw9 #R0*`ٰƭ,vG|5zظ.x㖪H]ɒ,qIO2F5}))^1∼!|h+߫|yn:][N'ݿs~5²Zywn]T]Hj1ʐ#!HwWޭKITu .⸏tMSwDrHzxæFL{F.&DjuwpISM/agWr/Pe:Yjϼkd{cK,Б͏vñTy[O`RɆDill`M[WV㫫 x_C1κKMK-WVt,753dydG}=ĹėQTd$ H@&ep5%^:Z-wZߊ9Ywq褥:=h/Z7<}km( z> v(}+[WV㫫qոuun:][WV㫫qոuun:][ҥG,v>}߾۱}lWup߱:w&)DlR[^y7=^%-^b}~pͯ>W5={l~۳c˹}Pm^c!P k!j.UuupgΫUW#8snlk,TL|wol8 O,7.wCe|a̤mn:;r{=vD_^p?ksM-MҺ={s%kPjrOƖ Po59WW VZ\"T8=x%;-[8-6H &oH2hޞIEa[557_m2mjZz^lأ難 r0TWK!9ֽ;$MYr x{?(_{#~!K@x8k8jz\im{E,I 54,2K4ҼGlisւIc)IY H5BDM-d9\aĵyqZ8*gG;/8:XÈ/jJI *v!6v0uun:][WV㫫q][WV㫫qոuun:][m_;+W̗/ ^rs|3|+&ήW55Ʀ iHV m;* \VFIE^Şp$p888z\jTI5MmL2K4Ҽ$qs\I$u)) *17ӑ;k^k- s:]-|sIVL驻"gxG^fm4y@zO@Ti&Lߣ_E{],pqA[U %I##X#H ;_;fCݠeFt~MMRIaɕ^% V㫫qո?\Cqez{} 2S-k-Nlqtb ø9ΖRe $ =.ߖugsTwZK3*[L1=w:Lm- !Mj09͑=:႒đQxDA'|k_ڗyGj,T5rX,2Td a❏(19F$1JN̽g@=Q4 742 ?|{s/A׆YUuoSMQObS|21Q6I4WV㫫qոuun:]_][WV㫫qոuun:]D\ӈr/ގϼ/?~g{nL]x印aƪNXFFw_?8[Iޟ?[X|?~]3+_?8y_z&z|%U-+0yoU+uWjjb%oH)ln&4w SrqO0gjOfK `Wѵ?ğ<ߍ4yikZ)ßw;G|] p67+clvy74 e'#@&#'H=:!5}FK-_.|ȺPWs,;첝zpˌsɿ{!|d1\X=$Fۼn߸ܼ-93T\5;lN jHh{,|sݵ\'8TTI;M @ʐR[WV㫫q̻6`n/ ӈxf-~/TMHݵᪧF㓽m#KHe Ml@7@*Hm1b65yX|߃yPWœ>>Z÷e_}\ju=fUhDMQQ)UH HدO#q^^fX¢I@äe Ez#^a!Cuu!LwkN_n0;eMc!|7Q}@٠ww+Kg/?~£u\E|6:qppGe|gy[X|ß|{#O2J&}|]9^_sgxh7-KI$VA őҴsn.Ln"m mD>uSSH{Wv\N7AG_j#*{1C#{! i7ʀ &˓ 6f'xX|ß«yP'œ>>ZOc.;yW|Y3<m>tf?='_%wœ>>ZOc.;yW|Y3<m>tf?='_%wœ>>ZOc.;yW|Y3<m>tf?='_%wœ>>ZGw~O%o?ci1G dIW@L8kQ_&_a*ļ8rs`Eq=V&OLatvGdV\,Um(̜%jEl_DDR][WV㫫qոuu][WV㫫qոuun:][ߜ"vzX,N{U++a L{l͊yF);R>36(p*%f P~(7uqVWdմ0IY$r1sIkATR*@BE۷wasq p9x|%Y[UFdwv֔kK@rNa-6@0T$=Gi=؜>Q;?,}w޳~۽ѩw_t*-5 {?/ Oz2qŞSW}ƚ*1:KH5$! WYqĔ"K( uzuun:][WV㫫qոuun:lKwTF~)+ZVJcc=.H9qt[XLJ(ۼ =1MbLn{a>E-)^5ķdWN)TL>;kS$ln:\cc].B:`z}"$K-+pGkqոuun:]@nQV ]%}ƖT+t5s29.-jC\AA<\#Mq *u B;h\.?AUUg{ۈ+ᵵJ[ ^19絥 ]%ޢʫ ksɃϿ_",yz ߉W/`ϖw);'[nԷ}'>6߫930M3I =< у\fL {<zNƔi}O+UoqlQ. s\Īs ]N=Yjҹ%. Maj)HA><'Nߟyk=Gyܐ^#>RlIHwлliIxx)vlu[w(6u:\5%c4UK/ܼD[L.Ԇp3)ܒ?s5%; B,cFedo$Bb׿0 n9Aw$>|!O42U 38Q ~wťKnή/;ܛz|U_SsN5P|4t֚zCĎ}a!/--lai/%%>=c(h^Gj{k+.xNTRۍM d[#CLyCEu6( y02fKR!DA5yM r? Z?-c7*U3{;OY*\#-kJh$F OA;O':v=>`< g8;ÔTgyV6Nm\KťyKf޾lNcw(6u:ϒ`OrGw[ig7HT4\Z4fMzꋏY쮂b;@p89gsZMy3\Yy䥣&I)(5側JcÛS," GjvXqb^lue{K[ Ja~86[C$z童2D=43$`Lߪ5r]OJ7 p}7C#*dWShaa$%Ό5ŃmQ{E%/p?s]#Vw>#,;E+&h+lN:zQ622Pj6&ޘ P NCT6дmYշk ox{p⎪_-h>Y,rlŽaEB -vݻ*N)oPqٲޕ"2x+<.0Z߻xs-_w$ EG N6G썎v5(mN!"$UZT~`?=<5nSq8K<;S#{\cJgmaJ+'-2Ta`( y%}!m[(v[ӇÏ.3} ھ L/(掦OGclӄч. 6DLȹ*wW[GmLNd]xo)ڤ8hh*!BT7@:]%#J)3l$Yϸ1VbAu6gPqWZm.0LT۩ TM49҉[ʈ0G#v} F@':+lyk;g_gG2-pXfDZdpEQe=Ӥ,tXa|RH+5KJ8Z9EiLa>IȌ?*ۖ+O^oZU8N9e%MdmKNiw8bLNAEPT";L-RNeRGxl}_ṥen:]_ ݮӉh_7.*'6y )n;m1 c:FӇBfK̖@ӘC""E'{>`|@0WϟM7恰ž*w5ȟ/7*m[im3D*9ʶ+`P{$:ddm|-1jkd=:" D@X|0P"]P7^vௗo?<ժ/1ڗHAZiU`X%%מ0}ۼުw TWN7{fJk%4c c619!I!ji%#oimeO]ػ`N[eسOQRZ۽k5edj%Fk"qru$8}C "]S5n:][WV㫫qո][WV㫫qոuun:][LM{o#)[gꡑ2T`tm ,1t{Z\X @ Jnm>o-8a)|T}d>OM}Y|;< p8Ϲ/ux!MG/qH7XL:taJ)h$y.'1O)Yx0Xcs4z gt,/25Dd= tZX-!S,aW<;ܛ?&-^YRm;e1SSwou #LdKKL7J7Sǵ=UKIcDž)86чI1U:ݼ]oI|`p3in\ږ[s5IhWQ4&2:WB6ckZ8g,ϘtHݰmJ:QsZ 9ZQ|!#NIA gJyNF?"~&iSMv ǵ..8  'NF/oquxZF\jC#Z-6מWS^$mS&Yxa-Ħě|}I )pmJo׳?88/⛟xeG{K!|ESCT|39ςj r7c9)R@p1,EM8ڃh$Y]\57sgv518g^7^;^$UZyjm퐺1.kK̠ԂP 9ᄾ%B @ #nx줟r6o))囆jnۆP'UM&nvUn5Vix~[|R>oK$R77 <"7"b$eÇW?'3-]}mjY$\mtΚ8 b.j8#ػ^TE2z|N|ޟHYa_{rی-MĜGW +o:NH llۙjX M`)06Xl^EL6C宭O9+e'._<?}i#eU+v `TP rYӢ >4өy!h1L~p/)Oߞ!?xv|2y;9fOk$!]o\c4/4ckWsDzfQ lTUtwAZ m m8,9M q8k4 eJɻlv>xҬM =G!ә9q^G|?w!rr$25-Q\WKh)gLiaY28cKִH zRVBR"M,I 7R"vYN-+f}LT{#tΊ Ɨ9 3038$qzj4>ۆP'Ľ"sSR^8(!5練z3X=ѹ׵ŪtAڮRW>jX|>k!l|} -y.Hu 97FUR&vnׇ0ƜSrNuK @;5}%ۀ[_b8~8g wPGL{,2 TB!滑/O K ;!sg➩׎& nG0GMhF#vHKǵ!Iya&Rh.ݽO]8>z1M[gr]Y.]qܐ!c1F׊YKu+w.*ZH|oŲiZD{]$ Vm *0&'*YZ_^~7j c\*jn8U&SF!t43%[|} MuAWIPn:][WV㫫qոuu][WV㫫qոuun:][(BÜ[h M7OS 3S9t2հX8".7eBx{yJm6uwz NS~5o,,TM̛/V E;owzfF!|tl 183HM:`_`zᴚ>䚑(Y@1j ܿt?Ku_wY#k,]{dilqSrꊕe@muueÜKN[xeǯpqGg1>a. U|=}q[i*cGRN,emLw#q[L[ m jDvۥwh ?Rh*nW ;#gy3^+*E,IgƙyYQ* :}lh]L))"ϻ^ϹN]sVZok-4VZA28upPDv 1FƽY.vG/xOqor^c<bC4x^ Nb=2,O@mх KA&Ou*jC/l)xzxR40G55FQ8I,F"y#/7cU[txrne`cFͥjeIlD ju>L;q:9]Kap}֒qY䤻WD`m5L#>)@֎ό$9Kˆ\Na,P^&.q0FSh4Uw**[ut42U:Hk3,1FF]ߴan{xP*Kw5xKfq,wgY/K|кzJ਎Hi㍕"(OەjD-!$o .@lN$@=[O1mԼU4奧75KuM55 JʮA<-6ڌͲJM+6q$~&b{?{?w˟qSM[Y[Ui{ON95%M$J113.w?+*TeMN5c畻o\Ko)o[vTS[H[4h؝S=0;CA&*Ja~.0H7xo}-;ܥ[p%xKi[In[%%%I##$ΒG9s ˎy+m@ c>r!;.-5Uo=-] tιL b9(쑯xlFC'0Zbi=<* -T?-jmOv^? }(dPTWsN($2=$b6w1we-Ѹa7Xpy Z ?HS[>gryw p͟-o ,_|쒢Y%ls]v Hdu( lٰ,BU!^|*(xrR,6(S\gy).>>8je2ݵy F`M̸踛:(VQᔠ zM\F$>ֿ0~pp6yO=]`^zG[Q\g9j&pzC+& 3cřAe航1]n͑ed\Pql:ߝ88i1Vڮ.q5ˆ-׮!\)vۭ԰׾*Y.Ub>gakC{+$Z91* o&t6ec*-kF ۃÛ<˗\{Zk;nvwKU4cۋCF%H3ĥ%҆W YQ6Q*q0wq@w=9]Ejg:ʚi"cܺXs#q 'S6A=7tRqxdj ӷHlbQ##&HҶX@1}e)իQ|z?~unYQPPZd4TаG0qk@kZ*VJbM) W>O^ݜĪ?'+iWJq*_76EK%e=f"1Hݒ:H_P&FțcmӰ*/oO _Ik V%;,}KtQaBj%%`q2??;tbjV\ )dfBJLȈzkԯOsGSlbl[lT;L-DU lKNF$lT% xObߏi$&11 !üYYA0}O|)CwC\ Zj;z[U-*s5ЙrQ #^#.oCZbi=<(*Kw5y6']]ox>S2](k*kjwF9ccNn1^;;K2TNhEAl8V8 Title$a$ 5OJQJ:@:  Footnote TextCJ@&@@ Footnote ReferenceH*.B". Body Text."@. Caption50U@A0 Hyperlink>*B*4R4 Header  9r 4 @b4 Footer  9r .)@q. Page NumberPK![Content_Types].xmlj0Eжr(΢Iw},-j4 wP-t#bΙ{UTU^hd}㨫)*1P' ^W0)T9<l#$yi};~@(Hu* Dנz/0ǰ $ X3aZ,D0j~3߶b~i>3\`?/[G\!-Rk.sԻ..a濭?PK!֧6 _rels/.relsj0 }Q%v/C/}(h"O = C?hv=Ʌ%[xp{۵_Pѣ<1H0ORBdJE4b$q_6LR7`0̞O,En7Lib/SeеPK!kytheme/theme/themeManager.xml M @}w7c(EbˮCAǠҟ7՛K Y, e.|,H,lxɴIsQ}#Ր ֵ+!,^$j=GW)E+& 8PK!Ptheme/theme/theme1.xmlYOo6w toc'vuر-MniP@I}úama[إ4:lЯGRX^6؊>$ !)O^rC$y@/yH*񄴽)޵߻UDb`}"qۋJחX^)I`nEp)liV[]1M<OP6r=zgbIguSebORD۫qu gZo~ٺlAplxpT0+[}`jzAV2Fi@qv֬5\|ʜ̭NleXdsjcs7f W+Ն7`g ȘJj|h(KD- dXiJ؇(x$( :;˹! I_TS 1?E??ZBΪmU/?~xY'y5g&΋/ɋ>GMGeD3Vq%'#q$8K)fw9:ĵ x}rxwr:\TZaG*y8IjbRc|XŻǿI u3KGnD1NIBs RuK>V.EL+M2#'fi ~V vl{u8zH *:(W☕ ~JTe\O*tHGHY}KNP*ݾ˦TѼ9/#A7qZ$*c?qUnwN%Oi4 =3ڗP 1Pm \\9Mؓ2aD];Yt\[x]}Wr|]g- eW )6-rCSj id DЇAΜIqbJ#x꺃 6k#ASh&ʌt(Q%p%m&]caSl=X\P1Mh9MVdDAaVB[݈fJíP|8 քAV^f Hn- "d>znNJ ة>b&2vKyϼD:,AGm\nziÙ.uχYC6OMf3or$5NHT[XF64T,ќM0E)`#5XY`פ;%1U٥m;R>QD DcpU'&LE/pm%]8firS4d 7y\`JnίI R3U~7+׸#m qBiDi*L69mY&iHE=(K&N!V.KeLDĕ{D vEꦚdeNƟe(MN9ߜR6&3(a/DUz<{ˊYȳV)9Z[4^n5!J?Q3eBoCM m<.vpIYfZY_p[=al-Y}Nc͙ŋ4vfavl'SA8|*u{-ߟ0%M07%<ҍPK! ѐ'theme/theme/_rels/themeManager.xml.relsM 0wooӺ&݈Э5 6?$Q ,.aic21h:qm@RN;d`o7gK(M&$R(.1r'JЊT8V"AȻHu}|$b{P8g/]QAsم(#L[PK-![Content_Types].xmlPK-!֧6 +_rels/.relsPK-!kytheme/theme/themeManager.xmlPK-!Ptheme/theme/theme1.xmlPK-! ѐ' theme/theme/_rels/themeManager.xml.relsPK] #t#tw# Z 0003 Bf,K0R6S !*,D V F 8 \ DtH L6S "#$+ GSYkw}8DJ $&28JZ\l GSY{ #FFFFFFFFFFFFFFFG G$G G$FFFFFFX$+-3!l,R$~Yn1Vl0 6Z@(    C DA,BVRLA Exec cmyk small#" ?V   #" ? B S  ? #%4"% tText22Text23Text24Text25Text26Text27Text28Text29Text9Text10Text11Text12Text13Text14Text15Check1Check2Check3Check4Text16Text17Text18Text19Text20Text21Hl9```'K]H| $ !Z~K%9[mZ $ {||~~!$  ||~~$33!GZ\k~8KO_ckJ[GZL_ { ||~~$ ||~~$+) vA a +z Jqy}  hh^h`OJQJo( hh^h`OJQJo( hh^h`OJQJo( hh^h`OJQJo(Jqy}a +z+)vAF& A'VFXPK`aHm7^mFl#  @p #P@P P PP @PPP,@PJUnknownG* Times New Roman5Symbol3. * Arial9 WebdingsACambria Math"1hjjx  #4d 2QHX?F"*!xx Mary Rance     Oh+'0   @ L X dpx Mary RanceComplaint%20Form%20email 2Microsoft Office Word@F#@8@Y@Y ՜.+,D՜.+,0 hp  BVRLA   Title 8@ _PID_HLINKSAl BGmailto:karen@bvrla.co.uk  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~Root Entry F61YData 1Table(WordDocumentBGSummaryInformation(DocumentSummaryInformation8CompObjy  F'Microsoft Office Word 97-2003 Document MSWordDocWord.Document.89q